Hey guys

Well my forum account from the grand chase website seems to have been banned for unknown reasons...has to do with 7767 but i never got a reply from them.

So i'll be posting here to know that i'm alive.

I'll probably spend my week in practice mode with Prime Knight so if anyone needs me just whisper in-game :)

From the forums.

Quote :

I've had this error many times, and the accountadmin (Synnie) told me how to get it fix quickly.

What is a 7767 error?

Email from GM_Syn

It has been brought to our attention that the “Account Name” account may have been Traded, Sold or has been accessed by multiple users. The account in question is under investigation due to being linked to other accounts that have violated the Terms of Use Agreement.

When an account is reported, or its security appears to have been compromised, the Ntreev USA Account Administration Staff will disable access to the account while we conduct an investigation. [Once we are confident that any and all communiqué is being addressed for and by the registered user of any Ntreev USA account (and only the registered user), we will proceed with the investigation process.]

Posting advertisements of any kind on our Website, in-game or otherwise, is strictly prohibited as noted in our Terms of Use Policy.

Any violation of the Terms of Use Agreement can and will be actioned up to and including termination of the account(s). The Terms of Use Policy can be reviewed at the following link: http://www.ntreev.net/Account/termofuse.aspx

Another email from GM_Syn

Unfortunately this isn’t an error I can eradicate in entirety. At some point in the past, this account became compromised (accessed or access was attempted) by someone other than the registered user, OR it shared IP addresses with other accounts known to be in violation of the Terms of Use. Due to those associations, every time one of the other accounts is actioned, yours is being flagged.

In instances such as these, the best course of action would be to simply email me here with the first set of questions I asked you attached and let me know it’s happened again. If that is the reason for the error you are receiving I can fix it promptly.

How to resolve

The first thing you should do is send an email to accountadmin@ntreevusa.com with 7767 as the subject title and with the following information:



1. Full Name:
2. Address:
3. Zip code:
4. Billing Type (for recharge):
5. Date of Birth (mm/dd/yyyy):
6. Country (from which you play):
7. Account Name (Log-In ID):
8. Game(s) You Play (Grand Chase, Pangya, Trickster Online):
9. Reason For Contacting Us: Cannot login Ntreev websites

If the information is not sufficient to unban your account, GM_Syn will email you asking for the following information:

1. Full Name
2. Address:
3. Zip code:
· (if provided previously)
4. Billing information:
· (If PayPal - the email used to charge with, if Credit Card - the last 4 digits)
· (If Click & Buy or Ultimate Game Card – Full code that was used to recharge)
5. Date of Birth:
6. Country (from which you play):
7. Account Name:
8. The answer to the account secret question:
· (Insert Secret Question Here)

If the information is correct and assuming you followed the instructions, Synnie will resolve the problem within 1-3 days, excluding weekend

If not, start over again.

SeraphSinger

* If you are having an error like this, do not post under a new username as that is considered ban dodging.
* Wait 3-7 days before sending another one. They answer each emails sent in order and will respond accordingly

Good luck on your endeavor to restore your account :x

Thanks for going through the trouble of copy pasting from the grand chase website but, i already read all that Roslyn. GM Syn said that my account will be permanently banned until further notice. or something along these words.

wow -_- i'm having alot of trouble with this forum. It just triple post for no reason.... and i can't even delete the previous posts if someone can then please do.

GM Syn didn't update me on that status, the first time i got the error i sent the mail like i was told too, and Syn only answered 12 days later, when Syn did answer it only said my account was permanently banned until futher notice....or something along these lines....